harlequin tabletop ltd terms and conditions of sale 2009

These are the terms applying to all sales and are the basis upon which orders are accepted by Harlequin Tabletop Ltd. They will apply unless varied in writing to all transactions.

Prices

Unless the contrary is shown, Harlequin Tabletop Ltd published prices are:

In GBP sterling £
Exclusive of VAT and any other taxes
Exclusive of delivery charges (see below)
Provisional and subject to Harlequin Tabletop Ltd confirmation, upon acceptance of order

Payment

All items to be paid for in full at time of order unless agreed otherwise with Harlequin Tabletop Ltd in writing.

All bespoke orders are to be paid for in full at time of order irrespective of any previously agreed credit terms. Bespoke orders will be deemed as not accepted until cleared funds are received by Harlequin Tabletop Ltd.

Accepted methods of payment

Bank transfer (see below)
Credit cards - except American Express and Diners Club
Debit cards
Cheque

No order will be processed until cleared funds are received by Harlequin Tabletop Ltd unless agreed otherwise.

Title

The ownership of all materials and goods delivered to the purchaser will only be transferred to the purchaser when payment in full for the goods delivered has been made and until such time the purchaser will, if required by the seller (Harlequin Tabletop Ltd), store the goods in such a way that the goods are clearly the property of the seller (Harlequin Tabletop Ltd) and will place labels upon the goods recording this.

Until payment in full has been made all goods delivered shall be held by the purchaser as fiduciary. The purchaser is entitled to sell the goods so delivered only in the course of the purchaser's business and in the event of such a sale occurring without payment in full having been made the purchaser shall transfer to the seller any claims that the purchaser may have against the buyer if requested to do so by the seller and will execute all necessary documents and instruments to give effect to the same.

Risk

All goods become the responsibility of the purchaser, having been informed by Harlequin Tabletop Ltd, that they are available for collection. Once collection is made by purchaser, their agent or courier, not arranged by Harlequin Tabletop Ltd, the seller will not accept any responsibility for loss or damage to the goods.

Order Fulfilment

Any indication as to when the goods/order will be available for collection/delivery is an estimate only and is not intended to be binding.

Acceptance

The purchaser undertakes to inspect all goods signed for/delivered as soon as is reasonably possibly. The purchaser will be deemed to have accepted the goods as satisfactory within 7 days of receipt of delivery/collection. If goods are not satisfactory the purchaser must have informed Harlequin Tabletop Ltd within 7 working days by email, letter or fax prior to the end of the 7 day period. After this period it will be at the discretion of Harlequin Tabletop Ltd whether goods can be returned and/or replaced.

Bespoke Products/Own Label Production

Once a purchase order and full payment has been received by Harlequin Tabletop Ltd for bespoke/own label products an order cannot be cancelled.

Force Majeure

Harlequin tabletop Ltd will not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.

Orders

A purchaser's confirmed purchase order, with cleared funds, shall form a contract on these terms.

Law

All Harlequin Tabletop Ltd contracts are written under English Law and are subject to the exclusive jurisdiction of the English Courts.

Harlequin Tabletop Ltd Delivery/Shipping/Packaging charges - 2009

Harlequin Tabletop recharges for delivery/shipping/packaging. Please see below our charges:

Standard UK delivery and packaging charge - 3.5% of net invoice value. Minimum charge of £13.50
Standard UK collection London charge - 2% of the net invoice value. Minimum charge of £13.50.
European Union delivery charge - 2% of the net invoice value. Plus net shipping charge from TNT (charged after delivery). If you wish to use another carrier please arrange for collection from Harlequin at your own expense.
Outside European Union delivery charge - 2% of net invoice value. Plus net shipping charge from UPS (charged after delivery). If Harlequin are arranging for delivery outside of Europe only UPS will be used. If you wish to use another carrier please arrange for collection from Harlequin in London at your expense.

All charges are subject to UK VAT.

These charges include FOC replacements (inc any additional shipping charges) for any breakages or quality issues, for all deliveries/collections, as long as they are notified to Harlequin Tabletop Ltd within 7 days of receipt of goods.

For further information please contact Kate Aumonier

Tel: 0044 (0) 20 73841911

harlequin tabletop product care instructions - 2009

Care Instructions for Porcelain and Fine Bone China

Porcelain and bone china is generally dishwasher safe, but we recommend that the dishwasher manufacturer's guide be referred to when selecting which program to use.
Sometimes certain manufacturers instruct 'hand wash' only - please follow their instruction.
We recommend that a liquid detergent be used in the dishwasher that is chlorine free.
Never use abrasive cloths or pads on any product.
It is recommended that gold and platinum incrustation patterns are NEVER put in the dishwasher.
Typically gold and platinum is tested for over 750 dishwasher cycles. Once washed more than 750 times it will become noticeable that the gold and platinum is starting to wear. This is normal and to be expected.
We strongly recommend that the original packaging is retained for storage, in particular the plate dividers to prevent scratching.

Care Instructions for Crystal and Glass

We recommend that crystal is not placed in the dishwasher but hand washed and dried with a dry, soft linen cloth to avoid smearing.
Crystal and glass should never be stored upside down on the rim. This will cause chipping.

Care Instructions for Silver, Silver Plated and Stainless Steel products

Silver, silver plated and stainless steel items are dishwasher safe but we recommend that the dishwasher manufacturer's guide be referred to when selecting which program to use.
All items should be rinsed prior to placing in the dishwasher and removed immediately when the cycle has finished and dried with a soft cloth. Failure to do this could cause pit corrosion.
We recommend that a liquid detergent be used in the dishwasher that is chlorine free.
It is recommended that gilded silver and silver set with semi precious stones, are NEVER washed in a dishwasher.
Knives with steel blades are dishwasher safe but it should be remembered that silver and steel could have a chemical reaction, which may damage your silver.
When discoloration from tarnish occurs, clean with suitable silver cleaning products and a soft, clean cloth, which is free of grit and dust.
Never use abrasive cloths or cleaning pads on any product.